PAIA and POPIA Manual

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POPI Manual / PAIA Manual

Every person or entity that processes information is required in terms of the applicable South African legislation, i.e. Protection of Personal Information Act ("POPIA") to have a POPIA Manual.

The Protection of Personal Information Act defines “processing’’ as meaning any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including: (a) the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use; (b) dissemination by means of transmission, distribution or making available in any other form; or (c) merging, linking, as well as restriction, degradation, erasure or destruction of information.

Full Manual

This is the full 27 page document for your business and contains the necessary information to comply to both POPI and PAIA.

This manual is prepared in accordance with The Promotion of Access to Information act of 2000, and The Protection of Personal Information Act of 2013. The deadline for complying to this law has been extended to the 30st of June 2021. By not complying to this law there is a serious risk involved, namely a fine or imprisonment for a period not exceeding two years.

Make sure that you check whether you are required to have this manual before starting the procedure, if you are not a South African based business, or do not process any information in South Africa, you may well be exempt from the law.

This manual is created to save you time, establish a procedure for people to request information from you in a structural approach, reduce you own admin burden, avoids fines or investigations by regulatory bodies. Having a well written easy to read PAIA manual in place also builds trust with your clients and suppliers and demonstrates your capabilities as company to comply with the law.

Required legal consult with PAIA specialised Attorneys

Please note that due to the nature and importance of this document, this document price includes a 30 minute consult with one of our POPI specialized Attorneys. In this consult we will talk you through the essential which you need to understand, and request additional information about your business. We will amend the document for your business specifically and share it with you upon completion. For this reason the questionnaire of this document is very short, and needs only minimal input from you to start the process.

During this consult we will also provide you with the necessary documents in order to successfully file your Information Officer with the necessary governmental body.

If we believe that we need to provide extended support beyond this manual and it's initial consult, we will let you know in our consult. Should we not be able to continue due to any reason, we will refund you 100%.

Due to nature of this product, the manual and the accompanying services are excluded from our all subscriptions

Other POPIA related documents

See our other documents that help you to make your business POPIA compliant

POPI and PAIA legal requirements

This document includes all the necessities for your business to comply to POPI. Among others:

  • Purpose
  • Overview and nature of the company's business
  • Details about the Company
  • Details about the information officer
  • Request for access to records
  • Procedure for request for access
  • Availability
  • Categories of Records held by the company
  • Above all it complies to the requirement that it needs to be well written and easily understandable.

Annexes to POPI and PAIA

Included in this document as well are the required forms according to Section 53(1) of Paia, the forms required in terms of section 11(3) and in terms of section 24(1)