eCommerce Website Terms of Service | eCommerce Terms and Conditions Template

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eCommerce Website Terms of Service // eCommerce website terms service template

Your Terms of Service (or ecommerce terms and conditions) is a contract between you and your customer. Customers need to agree to your terms to browse your site, make purchases, or use any of your services. By laying the code of conduct for your site and how visitors interact with it, your terms give you legal cover in the case of any disputes which might arise. Although it does not matter what you sell on your platform, you should make sure you are protected against any surprises, such as misuse of your site or plagiarized content. By law, it is not needed to have e-commerce terms and conditions. However, we highly recommend having one to protect your rights.

Furthermore, transparency on how you operate can be key to your relationship with your customers. Having well-crafted T&C could well be the difference between your customer choosing you over a competitor.

These Terms of Service have been tailored to suit South African law.

Included in the eCommerce Website Terms and Conditions.

This document contains all the fundamental aspects of an eCommerce Website Terms of Service, including:

  • What kind of product or service you sell;
  • Whether the product is digital or physical;
  • Delivery terms;
  • Payment terms;
  • Intellectual Property Rights;
  • Restrictions on what users may do on the site;
  • Permissions around user content;
  • Disclaimers on links to other websites;
  • Limitation of liability;
  • Governing law.

This document is included in our Webshop Starter Package

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An eCommerce Website Terms of Service is well suited to go along with:

If you rather require a General Website Terms of Service, used if you do not sell anything through your website, please see below:

How does it work?

When you start the questionnaire, you will be guided through the questions with the helping hand of explanations and additional information. Based on your answers, the eCommerce Website Terms of Service will be tailor-made by our system. If you log in or create an account, you can also save the progress of the questionnaire and come back later.


We want you to be happy with your purchase. However, if you are not completely satisfied, we will provide a full refund.


Want to test the process of our contract engine first? Go through the process and create an example document, click here

Further Reading

Read more about The Essentials to Start and Run an E-Commerce Website, click here

Learn more about the Key Aspects to Consider before Combining your Website Terms and Conditions, click here